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IT Productivity Coordinator

Permanent Assignment | Both Onsite & Remote | St. Louis, MO

Hiring Status: Hiring Complete
Stage 1: Accepting Applications
Stage 2: Reviewing Applications
Stage 3: Conducting Interviews
Stage 4: Hiring Complete

This position is responsible for providing quality and timely customer service, training, and technical support to professionals utilizing our client's platform and services. Responsibilities include tracking incoming support tickets and calls, troubleshooting technical issues related to the platform and professional apps, and training professionals on using the platform efficiently. Serve as backup to other technical support roles. Some travel may be required.



  • Provide continuous training and support to professionals on fully leveraging the client's platform and professional apps.
  • Coordinate and assign incoming support tickets.
  • Assist professionals with troubleshooting technical issues.
  • Research and maintain knowledge on the client's platform, professional apps, and emerging professional technologies.
  • Evaluate new technologies and make recommendations.
  • Assist with implementation of platform upgrades and new feature rollouts.
  • Serve as backup to other technical support team members.


  • Provide support for large projects as needed.
  • Assist with special projects and other duties as assigned.



  • 2+ years experience in a creative environment providing technical support and training.
  • Advanced skills with creative apps and collaboration platforms.
  • Excellent troubleshooting skills.
  • Excellent communication and customer service skills.
  • Passion for technology and training creatives.
  • Ability to quickly learn new platforms and processes.
  • Ability to adapt to changing priorities and multi-task.
  • Bachelor's degree or equivalent experience preferred.

Desired Skills

Content Development & Management

Microsoft SharePoint · Microsoft Word

Design & Production

Adobe Acrobat · Microsoft PowerPoint

Marketing, Advertising & Account Services

Microsoft Excel

Additional Information

Onsite, with ability to work from home subject to company policies.

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Job Details

Job Type: Project Manager

Industry: Religion

Posted By: Creatives On Call - Cincinnati

Job Number: CIN026612

Date Posted: 09/20/2023

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