This position is responsible for providing quality and timely customer service, training, and technical support to professionals utilizing our client's platform and services. Responsibilities include tracking incoming support tickets and calls, troubleshooting technical issues related to the platform and professional apps, and training professionals on using the platform efficiently. Serve as backup to other technical support roles. Some travel may be required.

Responsibilities

ESSENTIAL FUNCTIONS

• Provide continuous training and support to professionals on fully leveraging the client's platform and professional apps.
• Coordinate and assign incoming support tickets.
• Assist professionals with troubleshooting technical issues.
• Research and maintain knowledge on the client's platform, professional apps, and emerging professional technologies.
• Evaluate new technologies and make recommendations.
• Assist with implementation of platform upgrades and new feature rollouts.
• Serve as backup to other technical support team members.

OTHER RESPONSIBILITIES

• Provide support for large projects as needed.
• Assist with special projects and other duties as assigned.

Requirements

QUALIFICATIONS

• 2+ years experience in a creative environment providing technical support and training.
• Advanced skills with creative apps and collaboration platforms.
• Excellent troubleshooting skills.
• Excellent communication and customer service skills.
• Passion for technology and training creatives.
• Ability to quickly learn new platforms and processes.
• Ability to adapt to changing priorities and multi-task.
• Bachelor's degree or equivalent experience preferred.

Desired Skills

Content Development & Management

Design & Production

Marketing, Advertising & Account Services

Additional Information

Onsite, with ability to work from home subject to company policies.