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Loyalty And Engagement Specialist

Permanent Assignment | Onsite | St. Louis, MO

Hiring Status: Accepting Applications
Stage 1: Accepting Applications
Stage 2: Reviewing Applications
Stage 3: Conducting Interviews
Stage 4: Hiring Complete

Our client is looking to add a new teammate to their growing customer engagement team, who is eager to reimagine the customer experience through the power of personalization.  

Responsible for developing the loyalty and digital promotions, the Loyalty and Engagement Specialist will evolve alongside the customer, while successfully collaborating with marketing, category and operational teammates.  This person will develop, test and execute personalized communication strategies designed to grow enhance customer loyalty and sales through data-driven insights and content. 

This is an exciting new opportunity for someone who is equally analytical and creative, with an internal drive to always learn more. The team values curiosity, creativity, kindness, attention to detail and the willingness to roll up their sleeves to get the job done.   

Responsibilities

PLATFORM MANAGEMENT 

  • Manage complete digital offer portfolio, as it pertains to Rewards and Digital Coupons.  
  • Serve as primary user for offer management platforms, setting up programs and managing the customer personas and active offers. 
  • Develop deeper insights into capabilities within loyalty and digital coupon platforms and communicate opportunities with marketing teammates to further engage with customers. 
  • Work closely with IT project management and customer service teams on platform maintenance. 
  • Monitor and analyze fraud reports to minimize exposure to program abuse.  

 

CHANNEL DEVELOPMENT 

  • Serve as the company expert and program champion for the brand rewards program and digital promotional tools. 
  • Requirements

    • 3+ years of data-driven, digital consumer marketing experience with an emphasis on personalized offer management 
    • Experience with direct-to-consumer CRM and/or loyalty programs. 
    • Proficient in Microsoft Excel, BI tools, and data visualization tools. 
    • Basic statistical skills preferred. 
    • Experience in retail loyalty is a plus. 
    • Proven understanding of digital channels and best practices. 
    • Proven track record in launching successful personalized campaigns. 
    • Strong interpersonal and communication skills, as well as the ability to tailor content/delivery to various business partners; using data to tell a story. 
    • Bachelor’s degree. 

      Desired Skills

      Design & Production

      Data Visualization

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Job Details

Job Type: Digital Marketing Analyst

Industry: B2C, Food & Beverage, Retail

Hours: 40 Hours/week

Dress Code: Business Casual

Posted By: Creatives On Call - St. Louis

Job Number: STL019265

Date Posted: 05/28/2021

For More Information

Contact:

Michaela Mitchell
(314) 410-8054
michaela.mitchell@creativesoncall.com

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