Knowledge Management Consulting Services

Increase Performance and Protect Your Organization Through Knowledge Management

Knowledge is a core asset of your business. Knowing how to gather, share, and document that knowledge for employees and customers to use is a constant challenge for many organizations. While knowledge management strategies and systems are different for every business, all share the same goal: to keep processes, systems, and roles running smoothly through turnovers, industry changes, and technology advancements.

Developing a knowledge-sharing culture benefits all types of organizations — big or small. Investing in knowledge management is critical today. With on-demand access to information, corporate turnover on the rise, and businesses shifting from a traditional workforce model to a hybrid model, the need for a smooth flow of secure information, reduced errors, and operational efficiencies are now more important than ever.

The Types of Knowledge Management

The three most common forms of knowledge are: explicit, implicit, and tacit. Recognizing and managing all three is key to developing a knowledge management program that is all-encompassing.

• Explicit knowledge is often the most identifiable and concrete. This includes written policies and procedures, databases, reports, and other information that can be easily documented and learned.

• Implicit knowledge is just as valuable but more complex. This is the knowledge gained through learned skills and real-life experiences on the job. It can be documented and shared but typically captures why a process is followed or how a mission statement is executed.

• Tacit knowledge is also learned knowledge but can vary widely between employees because it is more intuitive learning by an individual. For example, leadership skills are sometimes inherent and not learned. The implementation of this skill is different from one manager to the next and is often the most difficult to document.

Our Knowledge Management Process

The benefits of investing in a knowledge management system are endless. It can improve communication, foster creative thinking, enhance growth strategies, and produce higher-performing employees. At Creatives On Call, we’ll match you with the knowledge management experts your business needs to start a program from scratch or help refine, update, or improve on previously developed solutions.

Understanding Internal Knowledge

The first step is understanding what information your organization has and how it can best be organized and shared. Our pros will spend an extensive amount of time getting to know your business and key stakeholders, how your organization functions, and how employees use information. We also identify gaps that need to be filled and pain points experienced throughout the organization.  

Fostering Communication and Collaboration

Our knowledge management experts work hard to foster internal communication and collaboration throughout the process. If key stakeholders are not involved from the beginning, information is missed, and buy-in is harder to accomplish long term. If needed, we’ll provide a broad understanding and will educate stakeholders on the value of knowledge management and why it’s a critical component to long-term organizational success.

Mitigating Risk

We believe safeguarding your information through knowledge management solutions is critical to managing your company’s risk. Through continued digital advancements, the information within an organization flows faster, in higher volumes, and through multiple channels. Controlling knowledge retention is now a necessity to mitigate potential threats, including turnover and layoffs, compliance and regulatory changes, and reputation management issues. Our knowledge management experts will help identify these risks and make recommendations on how to protect the information associated with them.

Knowledge Management Systems Recommendation

Implementing information systems that capture, document, and share knowledge will vary widely across businesses and industries. Knowledge management systems can be designed for all employees and/or customers company-wide or customized for specific departments or teams. Our knowledge management consulting experts will evaluate and recommend what will work best for your organization so it can be delivered in the right way and at the right time across disciplines.

How We Can Help

Creatives On Call has a team of knowledge management consulting directors readily available. Our experts use leading knowledge management practices to design a program specific to your organization. We will scale up or scale down depending on your project needs. We can even provide ongoing knowledge management services by working closely with your existing team long-term or initiate temp-to-hire opportunities. We’re here to support your needs from strategy to execution and fill any talent void you may be experiencing.